Use Problem Management when incidents recur or a potential underlying cause needs investigation. Provide a concise problem statement, link related incidents where available, identify impact and urgency, and record any safe workaround. The assigned team can document root cause and fix notes as analysis progresses. Do not mark a problem resolved until the corrective action has been validated.
Problem Management: record a recurring issue and workaround
Use Problem Management when incidents recur or a potential underlying cause needs investigation. Provide a concise problem statement, link related incidents where available, identify…