Asset records describe managed equipment or software; configuration items represent components that support a service. When creating or updating a record, use a clear name, unique identifier, model or version, company, ownership, status, and relevant relationships. Avoid duplicate records. When a hardware or software request is fulfilled, verify that the resulting asset or CI is associated with the correct requestor and service.
Assets & CMDB: keep asset and CI details accurate
Asset records describe managed equipment or software; configuration items represent components that support a service. When creating or updating a record, use a clear…